App bugs
Open the app, go to Settings → Send diagnostics, and add a short description. Diagnostics are anonymised and only contain what we need to reproduce the issue.
Report a product issue
Whether the app crashed, a server is slow or a website will not load, tell us — every reproducible report makes the product better.
Server or performance issues
Note the server you connected to, the time in UTC and the symptom. If you can, run a speed test from inside and outside the tunnel and attach both.
Website or content unblocking
Some services actively block VPN IPs. Tell us the URL and the country you were connecting from and we will rotate an unblocked exit within 24 hours.
Where to send it
File a ticket from the app, or email bugs@protonou.com if you cannot open the app at all.